I purchased a bedroom set and the confirmation message says that I would receive a phone call 4 hours before the delivery drop off. I took the day off work but out running some errands within close proximity [10 minutes] of home with the expedition of getting a phone call so I can received my goods. The delivery guys did call until they got on site refused to just grant me the courtesy of wait for only 10 minutes. I call customer service voice my concerns and asked you they could at turn the truck around because we took the the day off work and they did not call as noted in their email and just flat out said NO! that's not how it work. The customer service experienced I got was just as horrible as the their shortfall on the delivery and then blamed on the customer. If you shop there, expect to be blame forfor for anything that may go wrong with your product delivery. This is my first experience shopping with IKEA and will be the last.