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Anonymous
It was the worst experience ever! The furniture came two times in front of my house, only to NOT be brought into my appartment, because there was an inclined street and a few stairs to get there. They said they cannot get so close to my door with a truck, because it is too big amd the street to my house is too narrow. They must come with a smaller car. Ok, the first time I unterstood, and then the delivery guy spoke to Ikea guys, and I also spoke on telephon and also wrote an e-mail and described the situation. Then, after they contact me again for delivery only after 1-2 weeks, they send again a big truck!! The furniture cannot be delivered, the second time! Not to mention that I did not live in that city at the time, had to take free day from work to be there on both times! And then I had to move in the new house, but now I was unable to, because without furniture, I could not live in an empty house. The third time was my furniture finally delivered. And I sign that I received everything, because I had really a lot of stuff, I was unable to really check every single small package. Then I noticed that some stuff were missing! Also then I could not assembly the bed, because for that bed one must also order something additional, I mean the thing that goes underneath the matress, but this information is not on the website, not anywhere. Anyway, I’ve only written here briefly about what happened and I skipped many details, but it was a horrible experience and I was close to living in a hotel because of Ikea and I am never again going to buy something from this horrible swedish company! Not to mention that if you want to call to make a schedule for your delivery or to make a complaint, you can never actually talk to someone responsible, just to a lady who just writes down what you say and passes it further. No one ever at Ikea takes responsibility for anything!
5 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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