This has been the worst experience I have ever had with any company. They lost my crib and storage compartments on the first arrival so I only received my wardrobe & changing table. When the two items I did receive were put together the changing table split when screwing in a part, the wardrobe had a bubble in the paint & a wooden piece in the back broke, but supposedly their furniture “doesn’t usually break that easily”. The next time, a dresser was delivered and broke when screwing in another peice. I have the dresser scheduled for the carriers to pick it up. They come, drop off the replacement dresser, but don’t have an order to pick up the cheap/defected dresser. They apologize saying they messed up and will have it picked up when they deliver my crib 2 days later; remind you by this time I have already taken two days off work, with them stating the second time I took off they could accommodate me after 5pm, which didn’t happen. Saturday rolls around, after cancelling plans so we can get our crib, a delivery truck pulls up, sits out front for 30mins & drives away with no explanation. I have to call again & they said they didn’t put the crib in the truck & will have to see if they even have it in the warehouse. You call customer service, their call volume is high & you are then disconnected (every time you call). I had to learn you press irrelevant numbers & you will be lucky enough to be transferred to someone. So all in all, I have lost $$$ waiting around for them to deliver items which never show up, quality is poor on the items received & all they can do is say “I’m sorry we can not provide you with a refund & we will schedule to have it delivered at a later time”. I extremely disappointed with the service I got through ikea & I will never shop with them again.
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