I arranged for a delivery time with IKEA and took a days leave to be at home when they deliver. They had to deliver before 16h00 in the afternoon because my building doesn't allow deliveries after 16h00 (which is more than fair). After calling them twice on the day to confirm a delivery time I was told the driver would call me. He didn't bother. I called just before 16h00 and was told the delivery would occur after 17h00. I spoke with the IKEA customer service and explained the situation - we agreed to reschedule for Monday between 08h00 and 15h00. They also would waive the delivery fee. On Sunday I received a call from the delivery company saying the delivery would be between 16h00 and 20h00. Ludicrous! I called IKEA again and they got in touch with the delivery company who complained that it was my apartment budding that has unreasonable hours! Pathetic. IKEA - your telephone service representatives are amazing - maybe pick a delivery company that isn't useless and arrogant.