I order bunch of things online and suppose to deliver as mentioned date and time. Time passed I chat with ikea online; they said it's not delivered. Online shows shipped. Chat person said not really. I call IKEA, they said we will arrange reschedule and we will not charge for reschedule, it's freeeeeeee!!!! What a terrible support. This order was surprised gift for my child birthday who did very well in exam and I thought I will nicely rearrange his room to boost up his education. We should not expect those unprofessional dealings from IKEA where there fame is touch the sky. Moreover, I am not expecting funny conversation like free re-schedule offer!!!! I hope management of IKEA should take this incident seriously. I got the file number (file number S-17609530) from chat who is really kind to support me. I took day off 9 am to 2 pm, i booked elevator from 9 to 2 pm. How costly the support of IKEA that apart from all my suffering; the cost of there call still not equivalent to there call to the customer. I am so dishonored and frustrated after expending almost 2500$. Order No: 324780632 Delivery Time: 24.04.2019 09:00 - 13:00 Date Status Event Location 01.01.0001 We have started to prepare your order. Warehouse 19.04.2019 Thank you for placing your order with IKEA! 24.04.2019 Good News! Your order has shipped from the IKEA distribution centre. You will be contacted by our local delivery company to confirm your final delivery details. Mississauga, CA