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Anonymous
Our Ikea furniture delivery was scheduled for 27/04/19 between 9-1pm. When I bought the furnitures in Ikea the cashier who helped us said there were altogether 38 pieces & we should watch & count on the day its delivered. Two delivery people came around 11:30 am & delivered 35 pieces. I kept telling them that they should have delivered 38 pieces according to the bill. Those two men started arguing with me saying the ikea cashiers always make mistakes. It should be 35 pieces & that I should sign the paper saying I received all the pieces correctly that was given to them. Half hour after the ikea delivery guys left, another ikea delivery person called & said that he had 2 pieces from ikea that we bought & needs to be delivered. I mentioned to this 2nd delivery person that I had mentioned to the earlier delivery men about missing pieces & they disagreed & didn’t admit a mistake. 4 hrs after the second delivery from ikea the concierge security person from our condo building said that somebody had found an ikea box in the service elevator & it had our name in it. How irresponsible these delivery people & the company are. Way before it was so much better when ikea had their own delivery service & assembly service. Now if you want ikea furniture to be assembled then you have to hire Task Rabbit through ikea & their service is expensive & not completely reliable. I am loosing all my interest to buy any large items or even any items at all from ikea. Thank God! If that lost package wasn’t returned to us then we would not have one furniture completely build within the expected time. Please read this post & think twice. We had major problem with ikea missing furniture that we paid for. Higher authorities were not easily available.
5 years ago
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