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Anonymous
Be careful of what you order on line. You cannot make any change whatsoever to your order once it goes into "locked" status - which will happen pretty much immediately after you place the order. Once that happens, you have four choices, none of them particularly good - 1) wait for the e-mail saying the items have been shipped, cancel the entire order, wait 7-10 days for your refund, place the correct order - hopefully you don't make a mistake again - and get it redelivered; 2) wait for the order, stand over the drivers, refuse the boxes containing the items you don't want, hope they agree to take them back (they can still stick you with them depending on space on their truck), call IKEA telling them what you refused, wait 7-10 days for your refund; 3) if the drivers refuse, call IKEA to schedule a pick up, wait several days with the big boxes in your living room, take time off work for the pick up, pay IKEA the original delivery charge, call IKEA customer service, and wait 7-10 days for your refund; or, 4) if the driver's refuse, you can also drag the items out to your car, drive them to the nearest IKEA yourself, and wait 7-10 days for your refund. Absolutely awful inflexible system. It may be set up to make sure customers go into the store versus ordering at-home delivery. I suppose its fine if you know precisely what you want but make sure you check everything out in the store first because online orders are not easily correctable once you've placed them.
5 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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