I ordered a sofa in your Ikea store in Brooklyn, NY, on 5/16/2019. The sales person on the receipt was Sara S with another sales person assisting her to ring up my order. I have paid for the sofa, the ottoman, delivery, assembly and the service of disposing my old sofa on May 26, 2019 between the time of 9am - 6pm. I was informed by Sara S. that the delivery company Xpo will contact me the night before for a smaller window of delivery on May 26, 2019. I had to rearrange my busy schedule to make sure I was home for the delivery and services which I paid for in full during the purchase on May 16, 2019. My landlord had to clear the hallway early that morning for the delivery. I never received a call from the delivery company the night before May 25, 2019. I called at 9am on May 26th, 2019 to Ikea to find out the smaller time window of delivery for that day. The customer service of Ikea had me on hold to confirm with the delivery Xpo company, and she informed me that Ikea system and my receipt both state that the delivery date was May 26, 2019. Xpo company changed the delivery date to May 29, 2019. I asked Ikea customer representative of why this had happened and why no one contacted me via email and/or phone. Ikea customer representative told me to contact the delivery company, and that she had no answer for me. Yesterday, again I never received any contact from Xpo to confirm the delivery for today. After waiting patiently for the confirmation call and/or email, I had to reach out to Xpo right before 9pm (before they closed) to confirm the delivery. My son had to take off work and lost the day of pay to wait for Xpo to deliver the sofa & the ottoman, assemble it and disposing the old sofa; the delivery guy said that he wasn't scheduled to assemble my sofa (receipts were provided) and disposal of furniture was for a matress (rececipt states disposal of furniture not matress). Delivery guy from Xpo left 5 boxes in my livingroom & wrote on the receipt "written as mattress". This is unacceptable because I will have guests staying at my place on Friday and the sofa is where I am supposed to sleep. There's no room for me to walk in my living room due to the boxes. (I live in NYC and there's no space for 5 boxes of sofa and ottoman plus the existing furniture I have.) I contacted Ikea, and customer representatives kept saying they will transfer me, and they ended up hanging up on me 3 times. At the same time I contacted Xpo, and finally they got me through to Ikea manager name Sean. He told me that all he can do is to setup a delivery on Sunday, June 2, 2019, which is a week after the original date (May 26, 2019). I have no room for myself to move around, and I have guests staying at my place starting this Friday night. Most importantly, I have nowhere to sleep starting Friday night. Also, I have to find someone to stay home Sunday, June 1, 2019 because I already purchased tickets to take my visitors out all day. I informed all this to Sean, and he said that's all he can do for me. I am at the point of feeling disgusted for the service of both Ikea customer service representatives and the Xpo delivery company. I think Ikea customer service and Xpo company have not provided the services I paid for as a receipt of services is a binding contract of customer and seller along with other parties involved. This is equivalent to a breach of contract and will result in various outlets being notified of Ikea and Xpo being unprofessional and not honoring what is stated especially if these services were already paid for. I would like this matter to be resolved at the earliest time possible preferably prior to 06/01/19. At the same time I am demanding that these services (e.g. assembly) be rectified appropriately.