Today I traveled 45 miles to return my mattress I struggled to get it in the car went in to store and asked for help to get it out of the car as the young man was taking it out it came open I was trying to help him unfortunately I hade my customer service ticket and my recite in my hand as I tried to grab it I lost both my ticket and recite I went back in store to be told we can not help you if you have no recite even if your item is faulty so a long trip for nothing that didn't even won't to look at my item I allways thought IKEA hade a good customer service boy was I wrong even though my item was faulty I hade just drove 45 miles to bring it back the lad had tried and I tried to grab it and happend to lose my recite never mind nothing we can do relley good customer service guys