Today, It’s been 10 days that I’d returned a couple itens to IKEA. Belen, a adorable person who helped me with my case told me it would take up to 10 days do get a mailckeck. When turned 5 days, I decided to call because I know for a fact the lack of customer service IKEA has it and the person who talked to me provided the same information: you’ve to wait 10 days for your mailcheck. Today, when the 10th day complete, I called to IKEA, talked to MONICA at the administration office and she told me it would take UP TO 4 WEEKS to receive the check. ( FOURS WEEKS ) a completely diferent information those two other employees gave to me. I asked to speak to a manager but now not regarding my check but the training those people are getting to work there and talk to people giving whatever information comes up in their mind. I was not surprised anymore by this lack of training, when MONICA - from the administration office, told me she COULDN’T transfer her manager but what she COULD DO is let her know my opinion. Let her know that I was not satisfied with the information that was gave to me. Really?! Is this real?! According to MONICA, her supervisor manager is ELZIRA. So if ELZIRA exists, and if she is Monica’s manager, that’s what I wanted to talk. Is it really worth it sending people to social media to voice out internal issues from the company you are working?!? IKEA, looking at all the complaints is that what you’re proud of. The way your employees represent you to the world?!?