I have copied an email I have sent after numerous attempts at finding a resolution to my problems with this company with no response. I hope anyone reading this will find it and second guess doing business with them. Who knows, maybe someone will reply to this. To Whom This May Concern, I am writing this email to inform you of the terrible experience I have had in regards to dealing with your company. I would like to file a formal complaint in order to get a resolution from you. I will start from the beginning in order to bring you up to speed on where we are today. Keep in mind that this is my first time ever using your company. My wife ordered furniture from you online on May 13, 2019 in the amount of $724.83. We expected to receive that order on June 3, 2019 as relayed by a confirmation email we received. I made plans to take off from work in order to be available to sign for my purchase. That day came and went with no delivery and not even a phone call to inform us of any changes. I made a phone call to your customer service line who then informed me that the delivery was delayed and would arrive on June 7, 2019. The delivery fee of $99 was refunded to me which I appreciated. I then had to make sure I was available again (costing me money by being off work) in order to receive my purchase on the 7th. As you probably expect, that day came and went again with no delivery or phone call to let me know I would not receive my order. After being bounced around quite a bit and multiple people blaming each other I was told that the order must have been "lost" and we would have to wait until around July to receive the furniture. As you can imagine we were quite aggravated as I am sure your would be too if you were in my position. However, we were willing to give you the benefit of the doubt and give you another shot. My wife received a phone call from one of your representatives who confirmed our new delivery date for June 28, 2019. I have two emails, one of which is forwarded with this email, that shows confirmation of the delivery date as well as the items with the delivery company and "Ready to deliver". Fast forward to yesterday, June 26, 2019, my wife being the proactive woman she is called your company to confirm everything was okay and on schedule for delivery as promised (for the 3rd time). She was then informed by an operator who called himself Daniel (unsure if that was his real name since he sounded foreign) that the scheduled delivery date would be July 1, 2019. After asking a few questions as to why the change the representative began to get hostile toward my wife and then told her to call the delivery company herself to figure out the problem. I attempted to get on the phone at that time and as soon as I introduced myself I was "mysteriously" disconnected. I called back myself and spoke to another representative who transferred me to the scheduling department. While I was on hold waiting for the rep. to get an answer from the delivery company I was hung up on again. I called back for the third time and reached someone that seemed reasonable to talk to. After not being able to confirm delivery for me on the 28th, I asked to speak to a supervisor which ended up being Ms. Jennifer Green. She seemed very professional and agreed with me on why I would be so aggravated. She attempted to get the furniture delivery date changed to the 28th but said she could not confirm it since the delivery company said the furniture was not delivered to them yet (which contradicts the email I have received). Ms. Green told me she would "stay on top of this" and contact me each day to give me updates in hopes of getting my furniture delivered on the 28th. I did not receive any calls or information from her today so far and I doubt I will since it is now nearly 10 PM where I live. This is extremely disappointing and pretty much guarantees that I will not be doing business with you anymore and will also recommend anyone else I know to do the same. Every time I have to change my schedule to accommodate your company's inability to operate efficiently it costs me hundreds of dollars. Since I am guessing I will be rescheduling my work day again on Monday July 1st (for the 4th time) I will lose another approximately $500 from not being able to work. Your company has cost me more money in time off than my whole original order. I am asking for a guaranteed delivery date for my furniture on June 28th or a significant price reduction on my items I have ordered. I was offered company "gift cards" of up to $100 in order to purchase more items from your company by Ms. Green. That is at the very least laughable because I am not sure that I will even receive what I ordered in the first place. I look forward to hearing from someone that can help me with this ridiculous situation as I am sure you do not expect your company to operate in this manner. Respectfully, Brian Diamond