Great products. Abysmal delivery. Have spent tens of thousands here over the years outfitting houses, offices, condos, cottages. At least the third time that repeatedly scheduled deliveries failed to show up. This time I was supposed to get a fridge and stove delivered to Toronto. Drove an hour and a half in traffic to get there. No one came. Called well after the delivery window to be told "Oh it never made it on the truck today." But no one knew this at 9 am to call me??? Scheduled again for today. Same thing. No show. Called and was told "The truck that had it was in the shop today" The worst thing is you get passed from one person to another and no one can fix this convoluted broken system because no one seems to care. Have now asked for a refund and after years of loving their products I will never EVER spend a dime there again. The customer service is a disgusting quagmire of incompetence. Get a new delivery company Ikea. This one is just killing your brand.
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