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Mohamed
I ordered a myriad of furniture from IKEA in Toronto. Set the delivery date a week in advance. The delivery arrived on time but the truck refused to wait more than 5 minutes as we came down the elevator to give them access. We called IKEA's customer resolution team only to find out that the next available delivery date was 4 days later. When the 2nd delivery truck arrived 4 days later, only 2 out of 14 items were shipped. IKEA had no idea where to remaining items were and indicated that it would take 3-5 business days to track the order. I've yet to receive my entire order and we're over 9 business days from the date of purchase. Had I known that the logistics of a delivery was beyond IKEA's capabilities, I would not have moved ahead with an order of almost $4,000.
5 years ago
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