Used Ikea for the first time and drove 1hr to the store - it will be the last time. Ordered a sofa bed for family coming to stay and all seemed great with delivery of the sofa bed being before arrival of guests. The sales staff were helpful and allocated a delivery time. Got an email to say delivery okay only to wait and wait and wait and wait and wait and wait and wait and wait and wait and wait and so rang Ikea to see when we could expect the sofa bed to be told not going to be delivered today (as per order at the "agreed time" ) with no reason except it would not arrive today and don't know why agreed delivery date is not being met but tough luck! I ordered the sofa bed and paid for delivery on the agreed date but it seems Ikea are a company that Consumer Rights can be totally disregarded under the purchase agreement This is unacceptable. BAD SERVICE, BAD CUSTOMER SERVICE AND TOTAL LACK OF CONCERN. I guess Ikea is used to receiving many complaints that it is not phased and disinterested to be bothered with customer service and happily just give 'lip service'. They don't give a damn and don't care - their guarantees, their promises, their values - just words!