Like many of the posts before me, I have been a loyal & happy Ikea client for over a decade. Shopping at IKEA in Melbourne Australia was always a pleasurable experience and I never had any problems with the sales, service, delivery or the products. This all changed when we moved to Boston Massachusetts. Our experience with the Boston store has been the polar opposite to our Australian experience. We’re renting an apartment and we needed furniture quickly and at an inexpensive price. IKEA was seemingly ticked all the boxes, so we purchased everything from beds & sofas right down to the dinner plates. Big mistake. The delivery process has been a horror story. Our delivery was missing items. Contacting the help desk by phone & email is impossible. I either get the “we’re experiencing higher than normal call volumes” message - then the line drops out, or I speak to somebody who can’t help and get transferred to the “we’re experiencing higher than normal call volumes” message. I’ve made the 76 mile round trip to the store twice now, and believe it or not, the recorded voice message was more helpful than the staff. Every staff member you speak to gives you a blank look and tells me it’s not their department. There are no managers to speak to. My money has been sucked into an IKEA black hole, most likely to never be seen again. I’m now left sitting on half a lop-sided sofa, contemplating how to get the rest of my order.