Ordered a sofa bed It arrived on time, then the delivery guy decided to stand one box upright and walked off. Unsurprisingly the box toppled over as the balance was WAY off! The box landed on metal railings between the two properties and punctured the box, packaging and product. After inspecting the damage it was immediately obvious the product was punctured from falling onto the railings - I refused delivery of that part of the product and requested a replacement. I've then had calls to the IKEA customer services center and arranged for delivery on the only day it was possible for me to be in to receive it. (Job commitments mean there was no way I'd be present during normal hours) Delivery date and time arranged and I even made special arrangements to leave early to ensure I'd be back well ahead of the delivery window. I then get a text to tell me that the delivery has been moved TO THE FOLLOWING DAY! I've now wasted a lot of time having to ring up and speak to customer services to explain the situation, wasted my phone credit, wasted my time, put myself in the spot light for arranging to leave early at work all because the delivery agent couldn't do his job correctly. I can't even fix this myself as the item isn't held in store (Directly delivered from the warehouse only) Subsequently they [IKEA] are going to have the re-delivery attempted on a day I specifically told them I would NOT be in - UTTER WASTE OF MY TIME. The delivery service are as much use as an ejector seat in a helicopter!