We purchased a King mattress from the Ikea store in Minnesota and paid $129 for the delivery charges. It was delivered today and the mattress was left within its packing. When the delivery folks were asked to unpack it and lay it on the box spring they said that the delivery did not include unpacking. That was quite a rude shock!! I called the Ikea customer service and the lady (Victoria) at the other end was not helpful and rather curt, saying that $129 did not cover for the assembly (the mattress did not need assembly, just needed to be unpacked). This was my first and, unfortunately, last big purchase from Ikea. Poor service from Ikea, the personnel in customer service need better manners and training.
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