I am yet to receive the mattress that I ordered two weeks ago. Considering the $150 deliver fee, this is utterly unacceptable. I had to stay at home for 4 hours during my delivery window so that I can sign for the delivery. This would have been fine if they had actually followed through with the delivery! It still hasn't arrived and it is 1.5 hours past the window. I was on hold with Ikea customer service for an hour, with a total lack of concern for my time. I had to hang up and call again, only to be directed to the outside delivery service within 5 minutes of my second call. Why did the first call last so long? Terrible, unhelpful customer service. Furthermore, the delivery service they use (North American Logistics) is very disorganized. they do not give clear instructions about delivery windows and do not stick to the windows that they themselves give you. I received several unintelligible voice messages before I had to call and sort it out. The website is confusing and does not match what they tell you on the phone. Overall, this experience has turned me away from Ikea. Get a better delivery service or charge a fee that is fitting to the service rendered. aka $0. Late deliveries, completely lack of organization, and unhelpful customer service are not worth the steep price of $150. Ugh.