(a) Items purchased online for delivery (after much difficulty trying to get IKEA's checkout process to function correctly) (b) Two of the products were broken sufficiently to make them useless for their intended purpose. (c) I went online to IKEA seeking help IKEA (UK) website navigation Home > Customer services > FAQ > Returns and Product issues Page heading: Returns and Product issues FAQ Question: Something is wrong with my product, what can I do? Answer: "If you can’t make it back to an IKEA store, [I purchased online - not at the blooming store!] you can *contact us* and we will discuss options with you." (d) I clicked the *contact us* link and was navigated to the following page: Home > Customer services > Contact us Which merely had more FAQs including this link: "Something is wrong with my product, what should I do?" (e) I clicked that link. (f) Yep you guessed it... Not a helpful =delivered with damage= reporting form. The online buyer is merely taken back to the previous "Returns and Products issues page!!! A stupid, frustrating, maddeningly unhelpful circular process, (just as the basket checkout process was) — that looks almost designed to insult customers once ikea has banked the cash. What The... is wrong with the designers and managers of Ikea's business processes and web design? Their handling of a few of the key processes of online trading - especially online contact / customer service - is an absolute disgrace.