I bought a bedroom set. Cost reasonable and what I'd expect. Had it delivered and arrived on time. Also hired Task Rabbit through Ikea for assembly. When assembling - the parts included 60 of one type of slat, 0 of another and missing straps. Assembler couldn't finish job. I was with a bed that couldn't work. During the time 6 different customer service agents through the phone on for problem solving. Suggestions ranged from my taking apart the bed myself (he'd assembled the bed board/foot, slides and center supports... ) and transporting it 30 minutes to a store - to get another and then hire a handy man to put it together again - to waiting 10 days for the parts to arrive then figuring it out on my own. Very poor consistency in customer service online and it's evident there was either no training or it wasn't put to use and all but two truly treated you as if this was a hassle and that you were wrong to be frustrated. Luckily two individuals and I problem solved. I drove 30 minutes each way to store (without having to transport things) picked up missing parts and no charge (Oh yes one agent suggested I would have to repay for the bed if I didn't bring it all down to the store to get the parts). Task Rabbit a gem as the individual came back the next morning and finished the job. Sleeping on the couch, out the extra travel and time and took a day off work to get this done when I paid for delivery and set up. Ikea would not refund my delivery charge (when the wrong parts were delivered) nor reimburse me for the gas it took me (and time) to go get the parts they were supposed to deliver in the first place. I like the store - but I don't like the service, consistency, and customer service. IT was worse than being a number and some of them (not all) it seemed as if they were making it up as they went along. In fact, I had to tell some to take out the manual, discuss the missing parts... One told me they only had the slats in one color and it was correct (one only had to take out the manual to find this out). In any case - the store front itself helpful, helpful, the customer service (phone support) AWFUL AWFUL so no guarantee if you purchase you get any support. It seems a well known fact as I talked to folks that the phone support is a joke and go to the store because they treated you so humanly, problem solved and I wasted four hours of my time with misinformation, stringing me along (and I'm sure laughing at my troubles, and treating me as if I were the problem). Two of the phone support folks did assist and did their job. The other four... (The missing parts were found at different times by the assembler thus multiple calls to customer service). Won't buy furniture there again as the quality of support, packaging and delivery is not managed well and supported.