Genuinely never had a worse retail experience in my life. This whole ordeal has been going on for about 3 weeks now. I made an online order of a mirror, a shoe rack, 4 glasses, a small ironing board and some reusable bags. Not one item was delivered in one piece or undamaged. For some reason my order was split into two deliveries. In the first was the mirror, which arrived completely smashed to pieces and my nice cream net bags and ironing board were covered in black dirt. The mirror was rescheduled for another delivery, fine. My other delivery with the shoe rack and glasses took a total of 2 weeks, 4 non-attempts to deliver by my driver (despite my partner staying home from work to take these deliveries in, the driver couldn't be bothered to ring the doorbell or call us). The delivery was finally made after 2 phone calls and 2 online chats (one with an insanely rude and unhelpful staff member called Matt - unbelievable, this guy should be sacked), but two of the glasses were smashed into tiny pieces and the shoe rack was really badly damaged (very deep scratches on top and one of the corners completely worn off). I called to complain last week, and was told the replacement delivery would be made today. I needed to change the delivery date so tried to call up, I was told to call DPD which cost me £6, even though I was told the replacement items would be delivered by Ikea themselves. I was told to just await my text concerning delivery and then I could make amends. There was also a possibility of it being delivered in the morning which would suit me but I was sent no text or email or anything concerning my delivery. I got onto the website chat service, was put into contact with who I think is the same rude Matt from before, who tells me they are actually out of stock and they were to re-access the stock and contact me on the 13th, two days from now. All of this wonderful delivery service cost me a whopping £39. I feel like I'm in the Twilight Zone with this entire experience. What on earth?? Please take my advice, and never order from Ikea online under any circumstance, it's not worth the stress or colossal amount of time you'll waste. UPDATE: I asked for a refund and I've only been refunded for the items and not the £39 delivery charge. I'm absolutely furious, never experienced anything close to this terrible experience before.