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Ines
I am writing a review regarding the IKEA kitchen I bought & their installation service and my negative experience throughout. 1) multiple trips to IKEA, and every time I wanted something changed, they would ask me to come back in and they’d then resubmit the whole thing just to get an installation quote. Lots of money wasted on petrol. 2) I paid for the measuring service so as to ensure all measurements accurate. Now my fridge barely fits in the gap they left me, and the designer guy never once told me that putting my type of American fridge freezer in a corner is a bad idea. Now i wont be able to open the doors properly. 3) i wanted to keep the old extractor hood. The installers got rid of the pipe connecting it to the outside and never bothered to reconnect it, so now my extractor doesn’t even work. (Plus of course they charged me extra to move it). 4) the installers did not show up on the day they were meant to. After hours of calls, i get told the company has shut down. Thankfully they managed to book someone else to fit my kitchen. 5) many cabinets were left without shelves. Now i have to fit them myself. (I paid for them so no clue where they are). 6) dishwasher door: i don't know how they fit it, or what the issue is but every time you open or close the dishwasher the wood makes an awful scraping noise. 7) good luck trying to contact customer service, good luck trying to get any issues sorted, no one will take responsibility or help you
5 years ago
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