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Anonymous
Bought 4 "Skälland" outdoor chairs. Their product description has blather that claims quality, "...problem with bend straightened out." Maybe so, but problem with manufacturing quality not straigtened out, Three of the chairs assembled without problem, but one had a manufacturing defect -- a bolt would not screw into one of the arms...it just slipped in and was floppy. Customer service by phone insisted that I had to return to the store and do an exchange, would not guaranty that there would be a repacement in stock, and would not simply ship me a repacement for the defective part. So I drove the 28 miles to the store, went through the return process, was told that there might still be one in stock (there were three). The experience was difficult and time-consuming. Perhaps Ikea makes it difficult to fix a problem so that I would not bother. I've found it much easier dealing with defective merchanise from Wayfair and Amazon. I don't know how I got it into my head that Ikea would be easier.
4 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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