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Anonymous
Very disappointed! We were moving into a new place and made sure to order early (Nov. 25, 2019) so we have it on time. We bought a sofa bed, bed frame, TV stand, dining set, duvet, pillows, etc. from them. Delivery was supposed to be on Nov 30, 2019. They said everything was on track. We waited for 4 hours and called XPO and IKEA several times with a LOT of waiting time on the phone only to find out that it was not coming and no one updated us regarding this. We had to call and reschedule. Same thing happened for Dec. 2 delivery and again on Dec. 5. XPO and IKEA staff were giving false updates and have NO IDEA where our orders are. Either they weren't being transparent or have no clue at all. We ended up having to cancel because when we called them again, they said it was in the WRONG warehouse and was going to be delivered on Dec. 10... They were very unapologetic about it and did not even offer any solutions. Would NOT recommend this to anyone! We wasted so much of our time calling and waiting. I am still waiting for my refund. Worst service ever!
4 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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