Blatant scam artists! Cannot believe such a big company can get away with this. Purchased the Hemnes 6 drawer. Product bowed and drawers did not shut after 1 or 2 weeks. The product has a inherent design flaw and if you actually read up on the product nearly 100% of people experience this. It has no supporting leg at the front in the middle so it naturally just dips under its own weight. Ikea had someone come inspect it to make sure it was a manufacturing fault and not our fault, upon walking into the room he laughed "oh not another one of these, I don't even need to ask where the problem is". Ikea should not be selling this, and despite having concrete feedback from their inspection, they are making it VERY hard to organise a refund. We have to disassemble this large, heavy unit with no instructions and zero damage so that it can be returned to them. Considering these things are designed to not come apart after they are built... talk about bad customer service. This returns policy means we are essentially stuck with the product and cannot get our money back.