I ordered a mattress online, spent close to 400 to have it delivered. the day before it was supposed to arrive I got an email stating "whoops, we've made a mistake!" and a case number and a brief explanation that the mattress wasn't arriving. I called the number in the email and was transferred to various half-brained nitwits. I finally spoke to a nice woman this morning and was told the mattress wasn't arriving because it was never at the warehouse to begin with and I'd have to wait ten days for another or get a refund. great! now I have no bed to sleep on. buyers beware - this is a clueless company that doesn't care about people or the money they spend and have no idea where their merchandise is. on the moon? in a truck? they don't know! Ikea sucks.