As I write this review, I am on hold on the phone with IKEA. I ordered some items from them online. A couple days later I went online to cancel the order. (I would rather have spoken to a real person but their phone system kept apologizing for not being able to take my call due to high call volume and then hung up on me). I sent a message through their system. I read that, because of the high volume of messages received, my message might not be seen for a few days. I also read that if I cancel an order before it is shipped, then I will not be responsible for the shipping charge. Several days went by and I got an email that my order shipped. I called and actually got to speak to a real person who informed me that, "I don't know where you got your information, but you can only cancel an order within two hours of placing the order or after it has shipped." WOW! That sure is a strange way to do business—let's wait until it is in a truck somewhere before we cancel the order. How very environmentally unfriendly. The woman on the phone said she was cancelling my order. She gave me a case number. I hoped for the best whilst I waited for my refund. About half an hour ago I received an email informing me that my order was scheduled to be delivered tomorrow. So, I got back on the phone to IKEA. I spoke to a young gentleman who informed me that my order indeed had not been cancelled and that he was not able to do that himself but he would transfer me to the proper office that could. He transferred me. I got disconnected because they were experiencing too many calls. Talk about a runaround. So, I got back on the phone and spoke to young woman. I explained everything that I have experienced up until that very moment and requested that she do not transfer me; that if she needed to find someone who can help me that she drag them to her desk so I don't get hung up on, again. She asked if she could put me on hold. I said, okay. When she returned to the call she told me that she had spoken to someone in the proper office and instead of transferring me she was putting me in the queue so I don't lose the call again. When someone picked up, I told her the whole ordeal, up until that moment, and when I got almost to the end, she apologized for interrupting me; she could sense my frustration. She informed me that a full refund had been issued just today and had no idea why I was getting an email telling me that my order was being delivered the next day. She was very nice; I have to say that. With all that being said, I will never order again from IKEA online. Moreover, I think that this experience left a bad taste in my mouth that IKEA has lost me altogether; not even their meatballs could get rid of the taste. I caution anyone reading this to think twice, no thrice, about doing ordering from them online. If a company has gotten so big for their breeches that their communications systems fail, then I don't want any part of them. I'll stick to Amazon, where cancelling and order is easy-peasy, and returning an item just as much so.