We bought the PAX wardrobe set and a mirror weeks ago and opted for home delivery. On the day it was meant to arrive, the delivery was towards the end of the window they gave us (we received no notice until they were almost at our door and thought they had missed our order). Some items were delivered damaged, including a smashed mirror and a broken PAX frame. The frame was "dented" in the sense that the laminate tore and the inside looked completely hollow. The delivery guy said our items were at the bottom of the truck, so that combined with it being late implied we were the last delivery of the day. They made a note of the damaged items and told us to wait for a call from IKEA. (A somewhat odd note was they refused to take the smashed mirror back, and just propped it against a wall by the kitchen, even though we had a cat who could get himself hurt with the exposed pieces.) The call never came and several days later we decided to call IKEA ourselves. They don't tell you the wait-time would take hours. The agent told us they were low on stock and would have to call us back on Wednesday (which is a week later). That call never came either, and on Thursday we called IKEA again, got put on hold for hours, only to be told by the agent that our case needs to be transferred to the after-sales department, which is unavailable currently due to "high call volumes". We called once again on Friday, got put on hold again, got told by an agent again that he'd need to transfer us to the after-sales department, to which by the way there's no direct line, so you have to remain connected through two transfers and two queues or else your enquiries won't even reach a human being. So after waiting another several hours and 29 other callers ahead of us, we got hold of an agent who, to add insult to injury, tried to offer us 20% discount to keep the broken wardrobe. When we told him no, he said he'd put through a replacement delivery scheduled next Sunday for 1-5pm. Sunday 5pm passed as well, and on our final call to IKEA we were told the replacement order was never even processed by the system. The after-sales agent implied it took two days to process an order in their esoteric system, and they didn't even offer a way to notify us in the event of an order-processing failure, or somehow guarantee a delivery after everything. We're left to wait another few days with now little confidence the delivery will ever actually arrive. At this point I'm at a loss for words.