Went to Warrington Ikea yesterday, a one and a half hour drive away, to buy a balance chair for a grandchild. Haven't been for about 5 years because husband hates it. The chair has to be collected from the nearby warehouse. Two hours and 50 minutes after paying for the chair we wheeled it to the car. The warehouse waiting area was packed with people who looked as if they had lost the will to live. There is a screen with your number displayed, either pink (nothing happening) yellow (being picked) or blue (ready) but no idea of timings. And the pink side got so full that people were coming in and their number wasn't showing at all. One person had taken half his stuff home to Liverpool, come back, and still was on the pink side. You cannot blame the staff, but Ikea seriously need to address these problems because people will just not come back. Or perhaps they don't bother because the store was packed and everyone had a trolley full.