You know those bad reviews that you wonder if they can't be all true... ha haha hahahaha *cries* I have never had a bad enough experience that I've had to share with my entire circle of family and friends just how bad a company can be and to avoid them. I order a sofa the FRIHETEN. I was VERY much looking forward to it. I selected the wrong color and called customer service immediately after I placed the order. I was told they can't cancel it but that I could return it for the other after it was delivered. Weird and annoying, but far from a deal breaker. First , I'm told it's out for delivery. Then they I get a call (at the end of the delivery window) that their truck broke down. I call Select Express directly and they schedule for next Thursday. Seven days later, (a week lost) because they say they only deliver to my area on that day. Thursday comes. I call that day, I get confirmation on delivery. They transfer me to their IKEA specialist, who hangs up on me. I call back, the specialist laughs at me and blames IKEA for "choosing the wrong date" when I called them directly. I call IKEA and they say they will refund for shipping for this horrible experience. That works for me, I am happy. They schedule for Monday. The tracking number showed they loaded it at 10:30 AM on the truck for delivery. I follow the truck on the map on the Select Express tracking. It starts to get late. The map no longer loads. I call Select Express and they say they lost my couch in their warehouse and that they will call me when they find it. Even though it shows as being loaded on the truck. I call IKEA who calls Select Express, who tells IKEA "we never got the couch from you". A slightly different story. I call IKEA. The first option is a full refund and a cancellation of the couch I really want. I go for it. Obviously its not possible to get this couch. I message IKEA on Twitter, I'm told that my refund is in the "final stages" of being processed. I get refunded for the shipping. I message again. Nothing for several days until finally I'm told a glitch has caused them to only refund my shipping. I can expect the rest in the next few days. How could I possibly ever recommend IKEA to anyone when I can't even get one sofa with my first experience with IKEA. I am so disappointed that I cannot get that amazing couch. I can't shop with IKEA ever again and will recommend others to do the same. I asked IKEA if they would offer anything to maybe convince me to buy the couch (small discount at least) and prove that they aren't all bad. They offered me free shipping HAHAHA. Goodbye IKEA. Hello Wayfair....