I just wanted to write a review here on the service I've received from Ikea. I wrote a product review on the Ikea website but they refused to publish it after it was moderated by their staff. Ikea seem unable to provide a good reason why it was moderated and this tells me a lot about the company and how they operate. The overall experience of the product and their service from Ikea was very poor. I've bought a lot of items from Ikea in the past and have had some disappointing items and some decent ones. This latest experience was far from perfect though. I bought and assembled a product which was obviously very poorly designed. Immediately after building the item some of the plastic clips started failing and the product wouldn't hold together. I took the assembled product back to my local Ikea store. The store staff refused to let me have a refund though as I'd already built it. I told them it was faulty and they still refused. I asked for a manager and eventually got to see somebody. The manager told me that there was nothing wrong with it and they sell thousands with no issue, so it must be to do with how I built it rather than the product (I've since checked for other reviews on this item and I'm not alone and it is definitely a product quality issue). I refused to leave the store until I had my money back. Eventually they agreed to give me a credit note....not ideal and I'm sure that's against consumer rights, but anyway, it's all they were prepared to do. It's frustrating enough to buy and then take the effort to build something, then to have to take it all the way back to the store, only to be treated by the store staff like you're not at all valued as a customer. This was amongst the worst customer service I've ever experienced. You've got a lot to learn about how to treat your customers Ikea and please don't try to prevent genuine reviews from being posted on your website.