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Laurinda Mota Ramalhoto
Disappointed with Ikea. In fact furious. Ordered items online to be delivered 27th March. The delivery was meant to take place between 9.00-13.00, no one showed up. By 13.30 received an email stating they were sorry but there has been a problem and i should wait to be contacted by Ikea. After nearly 2 weeks I had not heard from them and decided to call them to be told that they tried to deliver but could not find the address, this in Portimão (Praia da Rocha). Couldn't understand why it was so difficult to find with so much techoligy available niwadays. They have then told me that it had to be rearranged and it would cost me another delivery fee (€35.00). I was very angry but have agreed to pay it as the good are to refurbish a bathroom and had a builder set up to do it. Surprise, surprise!!!! On the next delivery there wasn't any problem about finding the address. I contacted customer care/ apoio ao client about this but after a week have not heard from them. Totally disgusting and unaceptable behaviour.
4 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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