We ordered couches on April 2nd and were given a delivery date of April 17th. Unfortunately, the couches did not come that day, and I was not notified that there would be a delay. IKEA did not tell me that they would be delayed nor have they given me a new delivery date. I sent an email to them and only then did they reply that the delivery was delayed, and it would be shipped by or before May 1st. It is now May 4th and I have not received my order, and I haven’t had any additional communication from IKEA about when the order will potentially arrive. I’ve tried to call, but after being on hold for a couple minutes the line cuts you off and issues a busy signal. When I want to send an email it only says “why are you cancelling the order”, and “the delivery fee in non refundable”. I do not wish to cancel the order (yet), but I would like some communication as to when I will receive the items that I’ve purchased. I also do not want to forfeit a delivery fee for items that were never delivered (at this point, I feel as though IKEA should refund the delivery fee regardless). With the coronavirus situation, I completely understand that deliveries may be delayed, but the lack of communication is extremely rude at this point. This will most likely be my last time ordering from IKEA delivery and it’s making me question whether i still want to spend my money at this store.