May 4th 2020 I have ordered a kitchen island. The delivery day confirmed by email was today. I had to wait outside for hours since there is no signal in my basement in case they called. The item was not received, neither they called to inform about the delay. I try to send an email but it says that the email service is not available. I tried to contact them by chat as suggested on their website, but no operator was available. I then called. The called dropped 3 times until I was able to speak to someone after 55 minutes waiting. He said that maybe there was an issue...maybe the payment didn't go through? He asked me... (I had to check and it did) Maybe the item was not delivered...? He asked ME...again. Then he told me to contact Ikea via email, I told him that the service is not available. He then, suggested me to contact IKEA via chat... I asked him if I have called IKEA customer service... and he said...YES! I said I wanted to cancel the order, he said he needed to transfer me because unfortunately he couldn't help with that...(me: ONLY???) So he transferred me just to have the call dropped after another 30mins waiting. THANK YOU IKEA. I understand the delay because of the pandemic but to take my money that was fast though!! The lack of communication and the impossibility to reach out for help and support is unacceptable.