I placed an order 4 weeks ago....not a large item but I still have NOT received my purchase but Ikea charged my credit card the minute I made the on line purchase. I have tried calling numerous times....on hold for up to 4.5 hours. Disconnected a few times and other time I became frustrated. I am presently on hold AGAIN for the last 3 hours! No on line chat available and even if it was it is a joke. I will be contacting my credit card company next.
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