On 4/25/2020 I placed an order for a table top and received an emailed a confirmation on 4/26/2020 that delivery would be on 5/9/2020. On 4/26/2020 my card was charged for the product. On Saturday, May 9th the product was not delivered so I contacted Ikea about when they thought it would be delivered. I spoke to a person that said I need to speak to the resolution department and to call back on Monday, 5/11. From 5/11/2020 there has only been a reordered message that they are receiving too many calls and are no longer taking calls. I have ordered from Ikea in the past and had items delivered and the process went well. I understand that the delivery may take longer, which is fine with me. However, not being able to email or speak to a person to make sure that the order is not simply lost is not acceptable. I am going to try to cancel the order. It's unfortunate that Ikea has not kept up with their IT capabilities, allowing their staff to work from home to manage orders, delivery scheduling and keeping the clients order status updated. The technology is available but apparently their employees and clients are not important enough to them to expand their capabilities.