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MARTINA URBANI
ORDER made the 21st of March . The order was supposed to be delivered on the 3rd of April and the day before the delivery everything was fine. I received the email and the sms. The day of the delivery as well I received a message with the hour slot.. but one hour before the hour slot ended I received an email saying it was rescheduled for the 17 of May. On the 15th of April I received another mail saying it was ( AGAIN) rescheduled for the 18th of April. So the 18th I was waiting again... with no delivery. Since the 18/04 there was no updates about my order. On the 1/05 I’ve talked to webchat customer service and the agent said me she was going to pass my case to the manager and that I would be received an email in few hours with the reschedule date between 2-7 days. This didn’t happened. So on the 4/5 I’ve talked again with another person from the webchat customer service to understand what was going on. SHE RESCHEDULED ME FOR the 12/05.... The 12th morning I received a text message with the tracking and saying the delivery slot would be 8.15 - 12.15 . But the tracking was showing an order number that was not mine. AGAIN, I didn’t receive anything. 12/05 I tried to talk with the customer service several times and after several times of trying and several pages saying that YOU WERE CLOSED ( at 1 pm of tuesday?) I got in touch through webchat to the customer service. She cancelled my order and she rescheduled me for the 25th of MAY ( AGAIN) and she send me and email just with the distribution note with no mention of “replacement of the old order” and neither was attached my old invoice of the payment. What surprise me most was that also the amount of the payment was different . No delivery expenses and prices of items different So ? I didn’t receive any refund about this difference in price ... and this is NOT PROFESSIONAL . Tried again today to contact someone to discuss all my situation and this additional problem an no call center, no webchat. I AM DISGUSTED OF THE CUSTOMER SERVICE AND AS WELL HOW YOU HANDLE THE DELIVERIES. This is not how a serious company works and treats his clients. LOST A CLIENT FOREVER. And GIVE MY MONEY BACK !
4 years ago
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