The WORST customer service I've ever had. I placed an order on 4/23 for around $200 worth of items. It was estimated to deliver on 4/28 (with a $50 delivery fee mind you). I tracked my order # provided in the confirmation email, it said no order found. I called for 3 days! Couldn't get ahold of anyone. Finally I reached a representative, the rudest person ever and they told me that there was something wrong and it wasn't placed. NO ONE contacted me about this but they sure took the money out of my account. I then after getting disconnected 3 times and 2 days later finally got a person on the phone to redo the order and estimate me a delivery date of 5/13. I reluctantly did this & he refunded the delivery fee (he was kind). 5/13 came and went and NO ONE contacted me for delivery. I finally got ahold of someone today to see what was going on after 2 days of them "not being available due to large call volumes" and stayed on hold 40 min to be told the system was having issues and that my stuff wasn't coming until June from what she could see. I canceled my order and fingers crossed will get my return funds. I AM SO DONE with IKEA. This was the worst experience I've ever had. I am okay with waiting longer, or being told a date and not getting it right away (especially w/ all thats going on in the world) but taking my funds and then not even contacting me about my order not being placed and then no one contacting me to say it was going to be over a month late. NOT OKAY. I will never order online IKEA again. EVER.