In March, I ordered a sofa and a few other items and was given a delivery date of mid-April. Come mid-April, the delivery came, only to receive HALF of a couch. Since the couch is modular, the half of a couch I do have is missing legs on one side and has metal connectors visible. Terrible and dangerous! But that's not all. After countless promises for call-backs and warehouse searches, no one ever followed up. Finally I was able to get a supervisor, who offered to refund the delivery fee and the part of the couch that wasn't delivered. Like that was making it right... I was told I could order it once it came back into stock. So I did (after getting the refund 3 weeks later). I ordered the couch, which said it would be delivered in a week. Four days later, after I called to double-check, they said my order was cancelled (no email/update online). Why? Because Ikea didn't receive my payment. Even though my bank account showed that had been pulled (the full delivery and all). After checking with a manager, they found out my CC was charged and that it was cancelled due to a "technical glitch". Kicker is, the couch is now out of stock! So I'll get a refund in 3 weeks and still half a couch! I will never ever shop at Ikea again. There is no sense of customer service at this company and their order system clearly doesn't work. Ikea never offered to make it right and none of the representatives/managers ever offered to make the situation right or follow up.