I have never experienced something like this before! I wish I had read all of the reviews here beforehand! Then I would have saved myself a lot of trouble! the worst service I have ever experienced! I am really very understanding at the moment, but what was pulled off with me today is outrageous! My order should be delivered today (350 £) + 30 £ delivery costs, the driver called me this morning at 6:44 a.m. and told me he will arrive in the next hour. Shortly after 7 a.m. I recognized the driver in front of our gate, he did not Ring the bell, I opened the gate so that he could drive to the courtyard, I stood on the balcony to tell him he could just put the delivery in front of the door, my husband had taken holiday extra today, to accept the package, the moment when the courier saw that the gate was opened, he drove away. 40 minutes later I got the message that the delivery could not be delivered. seriously! To calls and SMS he did not respond. I then turned to customer service at 9 a.m. and that outraged everything! The first time I was queueing 1 hour, to thrown out of the Chat, when I explained everything. The second time I was in the queue for 2 hours!!!! And was thrown out of the Chat, after the customer Service after I was informed that if I no longer want the order I would have to wait 14 days for my refund or a new delivery could be booked for next week. I was not enthusiastic about it, then it was written to me that the query was resolved and I would be thrown out of the chat again. with the note that everything has been clarified and the new delivery date is booked for me! I had clearly said that I don't want a new appointment and because it was too uncomfortable I was simply kicked out of the chat ?! I printed both Chats and officially complained. I have never had such insolence, who deals with his customers in this way, lost me as a customer from now. I will never buy anything from ikea again. a shame because I think like almost everyone I bought there a lot, but this bevavio, I do not Support!