My experience is the same as everyone else here... Terrible! I ordered a bookshelf and was told that it would take a minimum of 6 weeks. It has been 8 weeks now and since, I've had no updates. You can't contact customer service either. They immediately charge you and there's no way you can cancel your order and no way of knowing what's going on with your order. Their click and collect service is also constantly unavailable. It's simply pathetic
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