Worst experience ever. DO NOT BUY HERE EVER OR AT LEAST NOT DURING COVID-19. You won't be able to exchange/return items (even if they delivered the wrong thing) and you will be stock with them until who knows when!!! I placed an order online, I was forced to pay expedited delivery fee because it was the only option available (pick wasn't available and regular delivery wasn't available). Then when they delivered the item, the guy couldn't even ring my doorbell to let me know he arrived even though it was raining and he knew I was at home because he called when he was in route. If is not because I looked at the window and see the truck leaving I wouldn't know. I ran out and told the driver why he couldn't ring the doorbell and he played the "I don't understand card," so Ok I spoke with him in Spanish then to make myself very clear but he didn't care regardless. Then Ikea has a partnership with taskrabbit to put items together but they are not responsible of any fees or issues. Now I also wasted my money because when the guy came, it ended up not only that I was missing the legs of the item that I paid extra for, they got me mix parts so I couldn't put it together. I called the delivery team and they said they are not responsible for this. On top of that, trying to call Ikea is horrible. I called for 3 hours straight but they weren't taking calls. Finally I was placed on hold, explained my issue but they can't do anything other than filling a claim for you. Another waste of time. Then, today I got an email from them saying they can't schedule pick up or returns until Ikea open back up. This is insane. I don't have space at my place to just have useless things sitting around. I should be able to return the item so that I can either get my money back and buy an the item some place else, or be able to exchange it. This is very unprofessional. I am very dissapointed and will never ever again purchase something from Ikea.
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