The Ikea you used to know and love is dead. The 2020 incarnation of ikea shows absolute contempt for their customers, incompetance, laziness and pure greed. They'll blame it on Coronavirus - and it's all lies. Here's some highlights: - On the website items are shown as out of stock yet are in stock in your local store. - You'll have to wait months for your delivery once you finally get a slot. - When your delivery comes there will likely be items missing, the delivery driver won't care, you wont get a delivery note, just a shrug. - You can't call Ikea to let them know of their mistakes as their phone lines are closed. The opening hours on their website do not bear any resemblance to reality. How difficult is it to update a website? Did they furlough all their web designers? - The web chat is closed when it should be open. You'll try morning, afternoon, evening, middle of the night, multiple times. Very rarely is there anyone there. - Their social media channels are not monitored, or only a handful of public comments are replied to and customers are fobbed off. Direct Messages are ignored. - If you are lucky enough to get through to Ikea you'll be retreated as if you are a nuisance and you will have to wait a further two months for the missing items on your delivery. - You're not sure if the person on the other end of the web chat is a human or a bot as they seem to follow a very limited script. They will not try and help you using their initiative, they will not call the warehouse/delivery company to find your missing items, they will not check stock in local stores, or they'll do it begrudglingly if you ask them. They don't take ownership of your complaint. - Ikea will refuse to refund you for your order as they cannot collect your items. - You are left frustrated, with several boxes of rubbish. Who wants a dining table with no legs? Dining chairs but no table? - You'll find that your postcode is out of stock for the products, but if you put in a postcode in Peterborough (where there distribution centre is) they could delivery it in 4 days time. - They'll blame the lack of customer service on coronavirus - yet they've got enough staff to open their stores. Surely redeploying staff to customer service to look after their existing customers should be a priority (and it'd keep their staff safer). Instead opening stores to sell yet more products to customers they cannot support is their priority. It's clearly profit before people. - Ikea used to be the poster child for modern retail, trailblazing, efficiency, customer service and great products. Don't be deceived like I was - the Ikea you know and love is dead, shop elsewhere or you'll truly regret it.