Ordered item delivered on time,end of good bit,item totally unusable,Contacted Ikea(eventually)robot gizmo useless,got into chat room,offered refund,but got 29.00 delivery charge only.Managed to find CEO of Europe so e-mailed him(twice).He must have passed to a lady who does appear to care about Ikea,was told refund for purchase would be done when item is picked up,sent photographs of scrapwood sorry bookcase and got e-mail saying refund would be given immediately after seeing pictures,which was given within 5 days.Now have to wait until item is collected(whenever that is)Have been informed during e-mails my collection will be soon when collections start.Stores are now open so why not do collections under same conditions as delivery,arrange date and time,goods can be put outside and collected.So at this time packages are 'stored' behind sofa cluttering up my lounge.