Ordered online decking tiles. At time of ordering delivery date was given, a week later (one day before said delivery date) telephoned by IKEA to advise no stock of item. No date for when stock available could be given, nor a new date just that they would be in touch when they know. When asked why it had taken a week to be called they said they only pick order day before delivery so do not know stock levels until this date. They are however happy to take your money and keep it no matter how long you are without the product you have paid for. They do however process orders within 48hrs of it being placed but could not account for why they did not have stock levels at this time. Ikea member who called was rude, totally unhelpful and only apologised out of duty, customer service rubbish.