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M White
Like many others, I cannot get an answer from IKEA about an order made in April, but originally scheduled for delivery in July (it is now the end of June and if it ships we want to be home). No confirmation, no information, no way to contact them. I understand that COVID is a big problem, but the company's response has not been to use the time to set up a competent remote customer service system, but just to refuse to interact with customers at all. So much about the customer portal is misleading. Why even say you have a means to contact CS when your call and email will not be answered. Consider the airlines: When they are overwhelmed with calls (it happens), they take your number and call you back. IKEA is simply the absolutely worst. We won't buy another thing from them.
4 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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