I've been trying to get in touch with ikea for days because I made a purchase two months ago and never received it. Today I managed to talk to an attendant, he made me wait 57 minutes and I could clearly hear him playing video games during the service.
He didn't answer anymore even after I had passed the order number and I still don't have my problems solved. They could at least cancel the order instead of making me wait almost an hour for someone to play video games.
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