Ordered a couch in June. Estimated delivery was 7/6. Apparently it was moved to 7/18. Today my delivery status on IKEA says it will be delivered 7/18, which was yesterday. How can you deliver something yesterday, so the IKEA order status page is garbage. Call IKEA yesterday and was hung up on about 12 times because "they have too many calls to take my call" and redirected me to their webpage to email them, which says due to COV-ID, they will not respond to any emails except order cancellations. I finally got through to someone who told me that it was a technical error and that I would need to be put through to After Purchase Care (problem resolution) which after another half an hour on hold, I was hung up on. Today I actually managed to reach problem resolution after 110 minutes on hold only to be told my couch had left their warehouse and had not arrived at my shipper. They had no idea where it was and when I would get it. They offered me a phone number to call to complain. It was the number I just called! It was my first and last IKEA purchase. I will never use them again. IKEA does not even deserve one star.