Placed an order on June 26, 2020. Purchase price and delivery fee of $99 was withdrawn from my bank the same day. Ikea scheduled my delivery date for July 28, 2020 between 9am and 9pm. Within this whole month, we never received an email or a call that it would late. I called customer service and they dropped the call twice after 2 rings. My husband and I were at home the entire day waiting for the delivery. They NEVER showed. I wake up the next day and they send an email at 8:15 am that our order has been cancelled. Total waste of a day. Now we wait 2 weeks to get a refund. It should be same day refund. When you send a cancellation email after a delivery date, our refund should show up in the account as well. If there were negative stars to give, I would. This was our first encounter with this store and their online ordering, absolutely horrible. Thanks for nothing.