Waited patiently for 2 1/2 months for a few shelves. Was not given any tracking information. Arrived unexpectedly and had to go to the post office to pick up the parcels. They were completely destroyed by the time they got to the post office outlet. They had been packed with NO padding and extremely poorly (just thrown in, heavy on top of breakable, too much extra space with no packing) so that the boxes broke down, the tape was ripping, and there were gaping holes all over the boxes. I am shocked there was no missing hardware! However, the metal rods meant to support two of the shelves were all snapped in half and thrown into one of the other boxes. Have not been able to get in touch with customer service as phone is busy, chat is busy, and e-mail communications are suspended. Extremely disappointed, especially as a past fan of Ikea store offerings. Will not be recommending and will be telling anyone who will listen about this horrible experience and complete lack of care! Ikea- you should be making this right!